How do I connect to Unison’s Network?
You can view information about connecting to our network simply by clicking here, or you may like to call us on 0800 286 47, ask for our New Connections Team and someone will be pleased to help you through the new connection process.
How do I get information to tell me if my street / area is due to have a planned power cut?
You can view information about planned outages on our network by clicking here, or on the “Planned outages” button on the home page of our website.
I am thinking about putting a small generation unit in my house - who should I speak with?
Please call us on 0800 286 476 and ask to be put through to one of our planning engineers.
What are Unison’s Network prices?
You can view information on our pricing by clicking here. Listed here you will find the most current rates for our regions (Hawke’s Bay, Taupo or Rotorua). This page also includes the Pricing Policy that contains more in-depth information.
I would like to apply for sponsorship, how should I go about it?
Write a letter that clearly describes the project / event that you require sponsorship for. Include information such as how long the project / event will last as well as a proposal indicating the amount of investment required, what form it will take and how you can see that the project might align with Unison’s values.
Who do I contact with a query on my Power Bill?
Please contact your electricity retailer (e.g. Contact Energy, TrustPower, Energy Online, Genesis Energy, Mighty River Power and Meridian Energy with power bill enquiries. These companies should have their contact details on the monthly bill they send you, or you can click here to view energy retailers on the Unison network.
What areas does Unison Service?
You can view information on our coverage areas by clicking here. On this page you will be able to view maps showing Unison’s network coverage across Hastings, Napier, Taupo and Rotorua.
I would like to know more about the Wind Farm project, who do I call?
You can view information on our Wind Farm here. Or you may like to call 0800 286 476 and ask to speak with our Business Development Manager, who will be pleased to help with your enquiry.
I would like someone from Unison to come and visit our group to explain about the Electricity Network Industry or about the Wind Farm?
You can send us an email from this site by clicking here or you may like to call 0800 286 476 and ask to speak with our Customer Relations Manager, who will be pleased to help with your enquiry.
Who do I contact if I want someone from Unison to come to my school to talk about safety around electricity lines?
You can view information on our schools safety programme by clicking here. Alternatively, you may like to call Unison on 0800 286 476 and ask to speak to our Safety in schools coordinator.
Where can I find information about areas of the Unison network currently affected by power cuts?
Please call us on 0800 286 476. You will be given several options when you call, simply follow the instructions to be connected to our Control Room. Someone there will be able to give you up to date information on any outages in our network area.
How do I find the location of electrical cables that are buried underground on my property or on the grass verge outside my house?
Follow this link to information on Unison’s cable location service.
