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If you have any problems or concerns regarding your electricity supply, please contact your electricity retailer in the first instance. Their contact information can be found on the monthly invoice they send you. If your problem or concern relates to the service that you have received from Unison Networks Limited, please let us know. Customer Relations Electricity and Gas Complaints Scheme (EGCC) When we receive a formal complaint we have 20 working days to reach a resolution. During this time someone from Unison will contact you to help resolve your query. If after this period we have not reached a mutually acceptable solution, you have the option of taking your complaint to the Electricity and Gas Complaints Commission. Electricity and Gas Complaints Commission
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