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Reporting Your ConcernsIf you have any problems or concerns regarding your electricity supply, please contact your electricity retailer in the first instance. If your problem or concern relates to the service that you have received from Unison Networks Limited, then please contact our Corporate Services Administrator who will endeavour to resolve the problem; or, at least reach an acceptable solution for you. Please write to: Corporate Services Administrator Electricity and Gas Complaints SchemeUnison Networks limited is a member of the Electricity and Gas Complaints Scheme and abides by the following process... When we receive a formal complaint we have 20 working days to find out what went wrong and try to fix the problem. If after this period we have not reached an acceptable solution you may decide to take your complaint to the Electricity and Gas Complaints Commissioner. The Commissioner can be contacted at: Electricity and Gas Complaints Commission |
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