Unison’s response during COVID-19

As an essential infrastructure provider for our customers and communities, Unison is focused on ensuring both the power and fibre networks are kept operational at all times as part of its response to COVID-19.

We are closely monitoring the situation and our top priority is ensuring the wellbeing of our customers, and our people who play a critical role in keeping the power on and broadband services operating.

To protect our teams and customers our offices and contracting depots in Taupo and Rotorua are closed to the public. Only approved external providers will be allowed business entry by prior arrangement. 

If you need to speak to us, please call 0800 2 UNISON (0800 2 86476) or 0800 2 FIBRE (0800 2 34273). If we need to come to your property, you will be asked if anyone at the location is self-isolating or has been to a published MoH location of interest. Please always maintain a 2-metre distance from our crews (wear a face mask or move to another part of your home), and don’t be alarmed if our people are dressed in appropriate pandemic protective clothing – which could include face masks, safety glasses, gloves, or coveralls.

We thank you for your ongoing support and cooperation during this uncertain time. Please take care of yourselves and your whānau and check in with those around you.

Click here for further information


Stay safe around electricity.

If you’re planning to carry out a task which puts you, machinery, tools or vehicles within four metres of a powerline, make sure you apply for the correct permit to get the job done safely.

Get a permit


Contact Unison to stay safe.

If trees on your property are growing close to powerlines, check with us and you could be eligible for a free tree trimming or removal service. Our certified arborists can help you ensure your trees are trimmed safely and with care.

contact us


Stay safe around electricity.

Our cable location service is free to private land-owners and customers connected to the Unison network. Locating underground cables before carrying out work is a life saving decision.

request a cable locate

Our Electricity Network

We're about more than just poles and wires; we deliver the energy solutions that power the regions of Napier, Hastings, Taupo and Rotorua.


Our Fibre Network

Our fibre optic network connects our regions of Napier, Hastings, Taupo and Rotorua to the world.

Tree trimming


We offer a range of safety and supply services designed to cover all your electricity needs.



It's simple, electricity is dangerous. That's why we actively promote safety to ensure our customers always know how to be safe around electricity.


Unison in the Community

With over 110,000 customers we're committed to supporting the growth and well-being of our communities.


Careers with Unison

Unison is looking for people who value safety & well being, excellence, customer service, integrity and team work.


Hawke's Bay Power Consumers' Trust

Unison is wholly owned by Hawke's Bay Power Consumers's Trust (HBPCT).


/ more news

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Unison Commencing 3D Aerial Network Survey

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Some Napier residents to prepare for second night without power

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Concerted effort by crews sees most Napier customers restored but challenging conditions for final few hundred

Unison crews have worked hard this morning to reconnect customers who lost power following the flooding in Napier yesterday.