Frequently Asked Questions (FAQ's)
What is an ETP?
The ETP or external termination point, is a small grey box installed by UnisonFibre on the outside of your premises at the point where the fibre enters the premises. It acts as a cover and protects the fibre from damage and from the weather.
What is an ONT?
The ONT or optical network terminal is a small white box with a UnisonFibre sticker installed inside your premises that connects our fibre cable to your broadband router. The ONT requires power and is generally installed next to your broadband router. The ONT is owned by UnisonFibre.
Where is the best location to install the ONT?
Ideally you should install the ONT next to your broadband router and near any high broadband consumption devices such as smart TV’s as these need to be connected together. These all need power and should be in a central location in your premises to improve your wi-fi signal. Your UnisonFibre planner will discuss the best location options with you at your initial meeting.
Can I change my appointment time with the UnisonFibre planner or technician?
Yes, but please give us as much notice as possible by calling us on 0800 2 FIBRE.
Will my installation cost anything?
Standard installations for UnisonFibre are generally free, but if your installation falls outside of a standard installation and may incur a cost, our fibre planner will discuss this with you at your initial meeting. Also, if you require additional items such as extra data jack points, these may cost extra too. Again, your fibre planner will discuss these with you prior to you signing your installation agreement so you know what they will cost before