0800 2 UNISON

0800 2 86476

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Unplanned outage
Report an outage

There are no known outages on the network at the moment

There are known outages in the regions listed below:

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If you are currently experiencing an outage please

Report an outage
No power or hot water?

Before contacting us, there are a few simple checks you can perform, to find out whether the problem is on our network, or in your home.

  1. Check the main switch is on at your switchboard
    If a fuse is blown, the problem is likely in your home and you may require a call out from an electrician.
  2. Check if your neighbours have power
    If a number of houses in your area are without power or hot water, it is likely the outage is linked to a problem on our network.
  3. Check our list of current outages
    See if we have listed a scheduled or unscheduled outage in your area.
No internet?

If your fibre telecommunications connection is currently down, please contact your Retail Service Provider.

They’ll check to find the cause, and work with us directly to quickly restore your service in the unlikely event it is a network outage.

I need to contact my retailer service provider

Report an outage

If you wish to report an emergency fault, such as fallen live lines, a motor accident or have heard a large bang, please call us immediately and do not fill out this online form - 0800 2 UNISON (0800 2 86476)

Fault Type

Do you or anyone in your household have Covid-19

Given that our fault staff may need to access your property to restore power, we ask that you please advise us if you or anyone in your household has Covid. This will ensure we can put adequate protective measures in place to protect our staff from exposure. We thank you for your understanding.

Unison’s Privacy Statement covers how we will deal with your personal information


If you experience a problem with Unison’s service and we are unable to resolve your complaint, you can call the free independent dispute resolution service provided by Utilities Disputes on 0800 22 33 40 or visit utilitiesdisputes.co.nz