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Safely disconnect or reconnect

Safety Disconnection 

We offer a free Safety Disconnection service to all customers in our network areas, so that you can work safely around your home without the risk of electrical burn injuries or electrocution.

Some DIY and maintenance jobs you might do around your property such as clearing gutters or painting may put you in danger of making contact with the service line connecting your home to the power lines in your street. Before commencing any task, check the location of your service line, and organise a Safety Disconnection if you will be within four meters of the line or have any concerns about working around live electricity to your property.

We’ll come and temporarily disconnect your power supply so you can work without risk of electrocution or serious injury. Once you’ve finished your task, we’ll reconnect the power to your home.

A standard safety disconnection and reconnection is free when the work is completed during Unison’s normal business hours, Monday to Friday, 8am-4.30pm. A charge will apply if the disconnection or reconnection is completed outside these hours.

Additional charges may also apply if work beyond a standard fuse removal is required to make the site safe, such as lowering, moving or temporarily altering power lines.

If the connection is no longer required for example, because a property is being redeveloped, a building demolished or a house removed, then the electrical installation at the property must be permanently disconnected from the network by Unison prior to any work being undertaken to ensure the installation can no longer be livened and is electrically safe.

Permanent Disconnection

To request a permanent disconnection please click on this link and complete the form, do not complete the safety connection form below.

Emergency Fault

If you wish to report an emergency fault, such as fallen live lines, a motor accident or have heard a large bang, please call us immediately on 0800 2 UNISON (0800 2 86476) and do not fill out this online form.

Please fill out the form below and someone from our team will be in touch.

Request Details
Please Note:  If you need a safety disconnection or reconnection today, please call 0800 2 UNISON (0800 2 86476) and select option 2. If the work is completed outside Unison’s normal business hours, Monday to Friday, 8am-4.30pm, a charge will apply.

What Type of Temporary Disconnection Service are you Requesting? *
Are you the person who will be on site when the safety disconnection/reconnection is done? * If the person who is going to be at the location is different, please provide contact details.
This is the person who will be present when the disconnection takes place.
Unison may call this person to meet them on site if required.
Safety Disconnection / Reconnection Location
Start typing the location to find where the address of where you need the disconnection/reconnection.
Property Type
Please enter the name of the business or organisation at this address.

Click here to find your ICP.  Installation Control Point (ICP) are the unique references which are listed on your power bill and will be in the format 0000552107HB32E (example only). 

Work Being Carried Out

We will do our best to meet your preferred date and time. A member of our team will contact you if another appointment time is required.

There is no charge for a standard safety disconnection or reconnection completed during Unison’s normal business hours, Monday to Friday, 8am-4.30pm. A charge will apply if the work is completed outside these hours. Urgent or same-day requests completed within normal business hours are not charged solely because they are urgent or requested on the same day.

Will power lines need to be temporarily lowered or moved to allow your work to be completed? Examples include tree felling, house relocation to or from the site, or other work requiring additional clearance from overhead power lines.

Important: 
The free safety disconnection service does not include lowering, moving, or temporarily altering power lines. Additional charges are likely to apply for these services. A member of our team will contact you to discuss the requirements and provide further information, including any applicable costs.

Please upload photos showing the work area and the power lines to help us understand the work required.
Please provide a brief description of the type of work being done that requires a disconnection/reconnection.
Reconnection Details
Please tell us when you require the power supply to be reconnected.
Will you require Unison to perform the reconnection?
Is the Date and Time for Reconnection Confirmed? *
This person must possess Unison OS1010 Certification.
Before reconnecting the power supply, the Unison representative may require a valid Record of Inspection (RoI), Certificate of Compliance (CoC) or Electricity Safety Certificate (ESC) depending on the work done.

Following your request for a Safety Disconnection/Reconnection Service, a Unison Field Inspector or Faultperson will be in touch to confirm the time you have requested. Depending on staff availability, it may be necessary to reschedule your appointment. 

I understand and agree that:

  • a charge will apply if a Unison employee completes the disconnection or reconnection outside Unison’s normal business hours, Monday to Friday, 8am-4.30pm; and

  • additional charges may apply if work beyond a standard fuse removal is required to make the site safe, including lowering, moving or temporarily altering power lines.

If charges may apply, a member of the Unison team will discuss the requirements and available cost information with me before the work proceeds, where practicable.

Depending on the type of work that was done while the power was disconnected, Unison may require a valid Record of Inspection (RoI), Certificate of Compliance (CoC)  or Electricity Safety Certificate (ESC).  I understand that if the relevant document is not provided to Unison on request, the reconnection of the power supply will not occur.

I confirm that if the power supply is reconnected by an individual other than a qualified Unison employee, that individual will possess OS1010 Certification.

I acknowledge that I understand and agree with the terms and conditions above.

Unison’s Privacy Statement covers how we will deal with your personal information

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