Unison’s response during COVID-19

As an essential infrastructure provider for our customers and communities, Unison is focused on ensuring both the power and fibre networks are kept operational at all times as part of its response to COVID-19.

We are closely monitoring the situation at Alert Level 2 and our top priority is ensuring the wellbeing of our customers, and our people who play a critical role in keeping the power on and broadband services operating.

To protect our teams and customers our offices and contracting depots in Taupo and Rotorua are closed to the public. Only approved external providers will be allowed business entry by prior arrangement.  

Visitors to our offices and contracting depots in Hawke’s Bay, or Dunedin are by appointment only to protect our staff and the public.   Please maintain a safe 2 metre distance from our staff at all times.

If you need to speak to us, please call 0800 2 UNISON (0800 2 86476) or 0800 2 FIBRE (0800 2 34273). If we need to come to your property, you will be asked if anyone at the location is self-isolating or has been to a published MoH location of interest. Please always maintain a 2-metre distance from our crews (wear a face mask or move to another part of your home), and don’t be alarmed if our people are dressed in appropriate pandemic protective clothing – which could include face masks, safety glasses, gloves, or coveralls.

We thank you for your ongoing support and cooperation during this uncertain time. Please take care of yourselves and your whānau and check in with those around you.

Click here for further information

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Unison is wholly owned by Hawke's Bay Power Consumers's Trust (HBPCT).

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