Unison’s response during COVID-19

As an essential infrastructure provider for our customers and communities, Unison is focused on ensuring both the power and fibre networks are kept operational at all times as part of its response to COVID-19.

We are closely monitoring the rapidly evolving situation and our top priority is ensuring the wellbeing of our customers, and our people who play a critical role in keeping the power on.

With much of the community now based from home – and more reliant on the continuity of power – we are only carrying out work that is essential in ensuring the reliability of our network, and the safety of our community.

We have therefore reprioritised our work. If you have been notified that your property will be affected by a planned shutdown, please check the outages page of our website. We will do our very best to minimise the impact on your power supply while any essential work is completed.

If you need to speak to us, please call 0800 2 UNISON (0800 2 86476) or 0800 2 FIBRE (0800 2 34273). If we need to come to your property, you will be asked if anyone at the location is self-isolating. Please always maintain a 2-metre distance from our crews (or move to another part of your home), and don’t be alarmed if our people are dressed in appropriate protective clothing – which could include masks, goggles, gloves, or overalls.

We thank you for your ongoing support and cooperation during this uncertain time. Please take care of yourselves and your whānau and check in with those around you.

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