No Power, No Hot Water?

If your power or hot water is off, it may be due to a fault on our network. 

No power?

We may be able to help you avoid unnecessary call out fees by contacting us first. An electrician is unable to perform this check, and will likely charge a call out fee, even if the problem is on Unison’s network.

Contact us directly, no matter where you are in our network area.

A member of our fault response team will be sent out free of charge (in most cases) to check the power lines and fuses delivering electricity to your property for a problem and repair any faults.

Power on, but no hot water?

• Hawke’s Bay customers – if you have signed up to a retailer hot water control plan, please report this to your retailer.
  
  If you are not on a retailer hot water control plan, please report an outage below to let us know about the issue. 
  
  
• Rotorua & Taupō customers – please seek assistance from your electricity retailer as your first point of contact.

Quick checks you can do before contacting us

• Check if your neighbours have power — if they don’t, it may be a wider outage. Check our outages page to see if your area is affected by an outage.
• Check your switchboard for tripped switches or blown fuses.
• Turn off any appliance you were using when the power went off.

Protect yourself

Power outages can happen at any time due to weather, third-party damage or equipment failure.

We cannot guarantee an un-interrupted 24/7 supply of electricity, we strongly advise our customers to ensure they have adequate insurance cover and have surge protection in place.