Customer
CASE STUDIES
Customer service is one of Unison’s core values, and it’s at the heart of what we do. At Unison, we take time to understand our customers - working alongside them to understand their unique requirements and deliver the right network solutions that meet their needs now and into the future.
Unison is working closely with businesses across our regions to support their decarbonisation aspirations and sustainability goals. From increasing capacity and improving reliability, to supporting electrification and emissions reduction – these case studies show how we’re helping customers adapt to changing energy needs.
Red Stag
Long term relationship supporting long term success
2022 | ONGOING
Unison has a critical role to play in supporting regional electrification while at the same time enabling economic growth and development from both an industrial and residential standpoint across our network regions.
One of our biggest and longest-standing clients is Red Stag Timber, based outside Rotorua.
Check out the video to see how Unison's ongoing partnership is helping Red Stag meet its energy expectations and support its continued growth.
Nature’s Flame
Collaboration powers low carbon energy in Taupō
AUGUST 2025
As Aotearoa’s largest manufacturer of premium and industrial wood pellets, Nature’s Flame Taupō is dedicated to reducing carbon emissions and promoting renewable energy sources nationwide.
As part of a broader low carbon movement in the Taupō industrial area around Centennial Drive, Nature’s Flame collaborated with Unison to expand its operations. This expansion, requiring significant additional electricity capacity, enabled Nature’s Flame to increase their production capacity by over 50%, reaching 180,000 tonnes of premium wood pellets per annum. This increased production also helps other businesses access the fuel they need to decarbonise their operations by switching to biomass fuel.
Watch the video to discover how long-term thinking and a flexible approach to collaboration fuelled low carbon growth in Taupō.
Woolworks New Zealand Ltd
Supporting industrial decarbonisation with the right network capacity
2024
Woolworks reopened after significant cyclone damage with a modernised facility and a clear focus on the future. As part of that progress, the business began its decarbonisation journey by converting a gas-powered boiler to electric supply.
Unison supported that transition by coordinating and preparing the network capacity needed to enable the change. Woolworks aims to decarbonise its operations further, and Unison is proud to support that journey by helping ensure the electricity network can meet the site’s changing needs.
Napier Port
Helping power major infrastructure and the transition to lower-emissions operations
2022 | ONGOING
A crucial component of Napier’s economy, Napier Port is a major power consumer that has worked closely with Unison for many years, including on the construction of Te Whiti Wharf (or ‘6 Wharf’) and their future decarbonisation plans.
Te Whiti Wharf future-proofs Napier Port, allowing it to handle more and larger ships, as well as enhance its operational performance. This expansion required additional connections with an 11,000-volt supply added to power their new MoorMaster system, new and existing light towers, a data hub, and a seismic monitoring system.
Unison is viewed as a key enabler to Napier Port on its journey to further decarbonise its operations. Initial plans include transitioning to seven battery electric forklifts to reduce emissions. For the long term, Unison continues to work closely with Napier Port as it explores decarbonisation pathways through electrification.
